Refund & Returns Policy

1. Return & Exchange Eligibility

At Javnic Solutions Pvt. Ltd., we take extreme pride in the architectural cut, tactile drape, and craftsmanship of our garments. If any silhouette does not meet your expectations or does not fit accurately, you are entitled to request an exchange or full refund within 7 calendar days from the recorded date of doorstep delivery.

2. Step-by-Step Return & Pick-Up Process

1. Initiate Request: Email our client care team at support@javnic.com or submit an inquiry through our Contact Us portal with your Order ID (e.g., JVN-12345) and reason for return.
2. Doorstep Reverse Pick-Up: Our automated courier partner (Delhivery/BlueDart) will schedule a pick-up within 24 to 48 hours of approval. A digital pick-up receipt/tracking number will be sent to your phone.
3. Quality Inspection (QA): Upon arrival at our Noida distribution center, garments undergo a standard 24-hour verification by our textile team to ensure return compliance.
4. Disbursement: Your refund or exchange shipment is triggered immediately following successful inspection.

3. Refund Methods & Timelines

4. Damaged, Defective or Incorrect Shipments

We adhere to rigorous multi-point quality control before package sealing. In the uncommon event that an item arrives damaged in transit, shows a stitching flaw, or does not match the size ordered, please notify us within 48 hours of delivery with photographic evidence.

We will dispatch an expedited replacement at no extra charge or issue a 100% immediate reimbursement, including any shipping fees paid.

5. Non-Returnable & Final Sale Items

For hygienic considerations and tailored specifications, the following articles cannot be accepted for return or exchange:

• Garments that have undergone custom tailoring, bespoke alterations, or hem alterations requested by the client.
• Items specifically marked as "Final Archive Clearance - Non-Returnable" on the product page.
• Innerwear, socks, and intimate wear.

6. Order Cancellation Policy

You may cancel an order free of penalty anytime prior to physical courier dispatch directly from your Order Management portal or by contacting client support. If canceled prior to dispatch, a 100% instant refund is immediately triggered.