Privacy Policy

1. Introduction & Organizational Commitment

Javnic Solutions Pvt. Ltd. ("Company", "we", "us", or "our") values your trust and is dedicated to safeguarding your personal privacy. This Privacy Policy outlines our procedures concerning the collection, storage, utilization, sharing, and protection of information obtained through your interactions with our e-commerce platform (https://www.javnicsolutions.shop), mobile services, client support channels, and related applications.

By visiting or making purchases through our platform, you acknowledge and agree to the practices outlined in this policy in adherence with the Digital Personal Data Protection Act (DPDPA), Information Technology Act 2000, and applicable Indian data privacy regulations.

2. Personal Data We Collect

We gather both voluntarily submitted information and automated system diagnostics to provide a seamless tailoring and retail experience:

• Identity & Contact Data: Full name, telephone/mobile number, email address, billing address, and physical shipping address.
• Account Credentials: Encrypted password records, order records, wishlist entries, size profiles, and user preferences.
• Financial & Transaction Information: Payment reference tokens, payment mode (UPI, card, net-banking), transaction timestamps, and invoice records. Note: We never store complete credit/debit card numbers or CVVs on our servers.
• Device & Telemetry Data: IP address, browser type and version, operating system, geolocation approximations, referring URL, and session analytics.
• Customer Care Transcripts: Inquiries, returns communication, fit consultations, and customer feedback.

3. Purpose of Data Processing

We collect and utilize your information strictly for legitimate commercial and fulfillment objectives, including:

4. Payment Security & Financial Data Safeguards

All financial transactions on our platform are secured using industrial 256-bit Secure Socket Layer (SSL) encryption protocols. Payment processing is outsourced to certified, RBI-licensed payment aggregators (e.g., Razorpay) adhering to the highest Payment Card Industry Data Security Standard (PCI-DSS Level 1).

Neither Javnic Solutions Pvt. Ltd. nor our staff ever have direct access to your debit card pins, CVVs, or NetBanking login passwords.

5. Disclosure to Third-Party Service Providers

We do not sell, rent, or lease your private data. Information is disclosed solely to authorized service partners necessary to execute our e-commerce operations:

• Logistics Partners: Express domestic couriers (e.g. Delhivery, BlueDart, DTDC) to fulfill shipments and execute reverse pick-ups.
• Payment Gateways: Regulated financial entities to authorize checkouts and process refunds.
• Cloud & Hosting Infrastructure: Certified cloud providers with robust disaster recovery and automated firewall safeguards.
• Statutory & Regulatory Authorities: Law enforcement or judicial bodies if required under Indian statutory law or tax compliance.

6. Cookies & Tracking Technologies

Our website uses session cookies and essential local storage tokens to retain items in your shopping bag, persist login states, and record currency/size display preferences. You may modify your browser settings to refuse cookies; however, certain interactive functionalities (such as checkout and cart preservation) may be impaired.

7. Data Retention & Archival Policy

We retain personal information for as long as your account remains active or as needed to provide you services, maintain transaction records for financial audit requirements under the Companies Act and GST laws (typically 7 to 8 fiscal years), and resolve contractual disputes.

8. Your Privacy Rights & Choices

Subject to applicable law, every consumer retains the following entitlements:

• Access & Rectification: Review and rectify any inaccuracies in your profile, shipping addresses, or contact information.
• Marketing Opt-Out: Unsubscribe from promotional email newsletters and SMS notifications at any time via the one-click unsubscribe link.
• Right to Erasure / Deletion: Request full erasure of non-mandatory user records by writing to our compliance desk.